Employee wellbeing that powers performance and growth

Trusted by leading organisations across Australia

TELUS Health delivers employee assistance programs designed to support the mental, physical and financial wellbeing of your entire workforce.

For over 40 years, we’ve been the leading EAP and workplace wellbeing provider across Australia and New Zealand — trusted by HR leaders to deliver scalable, confidential care with local expertise and global backing.

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A digital-first, whole-of-workforce approach to wellbeing

We deliver more than just counselling. TELUS Health provides an integrated wellbeing solution that supports every employee, not just those in crisis, with care that’s accessible, inclusive and built for the way people live and work today.

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Confidential and professional counselling — in person and digital
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24/7 support across phone, video, chat and SMS
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Mental, physical and financial that covers all aspects of life
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Real-time insights for HR and leadership
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Measurable impact on performance
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Industry-leading app drives engagement

Why organisations choose TELUS Health

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  • 40+ years of local leadership in EAP and wellbeing

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  • Trusted by 3,500+ Australian employers and 35M+ people globally

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  • One of the largest trauma clinician networks in the country

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  • Scalable support with 1,100+ clinicians across metro, regional and remote locations

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  • Seamless access via our industry-leading wellbeing app and digital platform

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  • Inclusive services supporting diverse workforces across 160+ languages

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  • Actionable, real-time reporting to inform wellbeing strategies and demonstrate ROI

Ready to support your people and strengthen your organisation?

TELUS Health One: Personalised support, anytime, anywhere

The TELUS Health One Wellbeing Platform and app were created by experts in mental health and overall wellness. They offer easy-to-use tools and helpful information based on proven methods, designed to support each person's unique path to feeling better and staying well.

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Digital health and wellbeing library — accessible from the phone in your pocket
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Integrated clinical support with chat or click-to-call to book an appointment
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Personalised wellbeing news feeds and content, programs and assessments
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CareNow — clinical support based on cognitive behavioural therapy
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Support when it matters most

Workplace trauma and critical incidents require more than a fast response — they demand the right response.

TELUS Health provides 24/7 critical incident support that’s immediate, expert-led and grounded in clinical best practice. Our response teams are staffed by qualified trauma clinicians, not general support personnel, ensuring your people receive care that’s compassionate, clinically sound and available when it’s needed most.

•  Rapid response — same-day action in most cases
•  National reach — local support in metro, regional and remote locations
•  Structured follow-up — ongoing support to reduce long-term impact
•  Clinician-led from first contact — not triaged by non-clinical teams
•  Available 24/7 — every day of the year

We are TELUS Health 💜