Natural Disasters Support
We are dedicated to helping you support your people
At TELUS Health, we understand that natural disasters like cyclones, bushfires, floods and earthquakes can have a significant and ongoing impact on the health and wellbeing of your people.
Critical Incident Requests
Please contact us for any critical incidents support or bespoke requirements.
- For Australia: dial 1300 360 364 and select option 3
- For New Zealand: dial 0800 360 364
Natural disasters: bushfires, floods and earthquakes
Let us help
Natural disasters can have a major impact on our wellbeing and it’s normal to feel overwhelmed, afraid or unsafe.
If you or someone you know is struggling, our team is here to help.
- For Australia: dial 1300 360 364
- For New Zealand: dial 0800 360 364
Please refer to our support resources below for further assistance.
TELUS Health Employee Assistance Program
Counselling and support for employees and people leaders
Our EAP service for individuals and people leaders offers personal and confidential support for navigating your way through life, including receiving mental health support.
You can arrange to meet with a clinician face-to-face, via phone, SMS, video or online LiveChat.
To book an EAP appointment:
- For Australia: dial 1300 360 364 and select option 1
- For New Zealand: dial 0800 360 364
Critical Incident Management
Learn more about our services including Critical Incident Support
Find out more about Incident Management support and how to request this service.
- Critical Incident Support
- Grief Support
- Change at Work
- Planned Workplace Support
To request support for your team or organisation, please contact your dedicated Customer Success Manager or call us on (AUS) 1300 360 364 and select option 3 or (NZ) 0800 360 364 for Incident Management support.
Download and share resources
Our team are here to support you, your employees and their families during this difficult time and have put together a suite of support resources.
Please share our resources with your employees and people leaders to support anyone impacted by a natural disaster.
Factsheet: Supporting customers following a natural disaster
How we engage with distressed customers has a significant impact on our wellbeing, as well as theirs. Here's what to keep in mind when dealing with a customer in distress.
Factsheet: Making use of your EAP program when affected by a natural disaster
It can be surprising how much a major event or trauma can affect our everyday lives, even when we have not been directly impacted. Make use of your EAP program to receive the appropriate support you may need.
Factsheet: Helping employees affected by natural disasters
Exposure to critical incidents such as bushfires, flooding and earthquakes can often lead people to experience stress-induced reactions on an emotional and physical level. Reactions can range in intensity, with most gradually fading with time, social support and active self-care.
Factsheet: Supporting children affected by a natural disaster
Children can experience strong emotions during and after a natural disaster such as a major bushfire event, and they don't always know how to express and manage them. Here are some strategies to help your child feel reassured after a traumatic event.
Factsheet: Coping after a critical incident such as a natural disaster
Regardless of how serious the consequences of the incident are, people who are exposed to critical incidents will often experience some emotional and physical reactions to the stress of their experience.
Wallet Card: Critical Incidents
In the case of a critical or major event, you can access immediate care and support 24/7, 365 days a year.
Checklist: Critical incident report
What to do if a Critical Incident occurs
Flyer: Critical incident support
What to do if a Critical Incident occurs
Posters: Natural Disasters
Infographics: Natural disasters such as bushfires, floods, earth quakes etc.
Natural Disasters: Our support mapped out
Natural disaster support can be categorised into three distinct phases: immediate, short-term and long-term.This guide explores how natural disasters impact individuals and maps our services against all three phases.
Three phases of natural disaster support
Up until one month after an event
Up until one month after an event
Up until one month after an event
Available training seminar
Supporting teams through crisis
Natural disasters can have devastating effects not only on ourselves, physically and mentally, but also on those around us within our communities.
This session provides you with the tools to better support yourself and others following a natural disaster.
Learning outcomes:
- Identify common reactions to natural disasters
- Recognise trauma responses to a traumatic event
- Learn strategies for building resilience to a natural disaster
- Learn strategies to support others during and following a natural disaster
Format: Face-to-face or virtual
Duration: 1 hour
Face-to-face: up to 25
Virtual: up to 1000
