Free and confidential 24/7 support for Victorian workers

Call the Worker Mental Health Support Helpline

 1800 318 421 

Available to Victorian employees at businesses with less than 200 staff.
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Whatever is on your mind — we're here to help

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Anxiety and depression
Burnout and stress
Relationships
Family and children
Alcohol and addictions
Grief and loss
Violence and anger
Work-life balance
Conflict with others
Low confidence
Organisational change
Career issues
Low confidence
Bullying or harassment
Work crisis and trauma

Who can use this service?

This service is for any Victorian worker employed by a business with less than 200 staff.

We support people from all types of workplaces, including those in industries where work can be physically demanding, emotionally taxing, or mentally stressful, such as construction, healthcare, transport and logistics, and manufacturing.

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Need support? We’re only a phone call away.

We’re available 24/7 to help you book a free, confidential session with one of our qualified professionals.

Whether you're feeling overwhelmed, burnt out, or just need someone to talk to, we're here. No pressure, no judgement, just support when you need it.

Your questions answered

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Is this service really free?

Yes — the Worker Mental Health Support Helpline is fully funded and free for eligible Victorian workers employed by small to medium-sized businesses (less than 200 employees). There are no costs to you for calling the hotline or accessing support.

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Who provides the service?
The Worker Mental Health Support Helpline is delivered by TELUS Health. We're a global leader in employee wellbeing, offering confidential and expert mental health support.

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Will my employer know I used this?

No. All calls and interactions with the support service are 100% confidential. Your employer will not be notified if you use the service. Your privacy is our priority.

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What can I talk about when I call?

You can talk about anything affecting your wellbeing — whether it’s work-related stress, family pressure, money concerns, or something personal. You don’t need to have the “right words” — just start the conversation, and our professionals will guide you.

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How long does a call take?
It depends on what you need. Some people just want a quick check-in or reassurance. Others might stay on the line longer to talk through a situation. There’s no pressure, and you’re in control of how much you share.

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What if I need more than one session?

That's okay. You can access up to four free and confidential sessions through this service. If you need ongoing support beyond that, we’ll help connect you with a local provider to continue your care. Our goal is to make sure you’re supported every step of the way.

Free promotional resources for your business

Help your people get the support they need — with ready-to-use materials you can share online or in the workplace.

Our downloadable postersh elp you raise awareness of the Worker Mental Health Support Helpline across your organisation. These resources make it easy for managers, team leads, and business owners to spread the word — no design or customisation required.

Why share these with your team?
  • Support mental wellbeing with free, confidential access to qualified professionals
  • Boost engagement and foster a positive workplace culture
  • Zero cost to you — fully funded for Victorian businesses with less than 200 employees
  • Encourage early help-seeking and reduce the risk of burnout, absenteeism and presenteeism

Print-ready posters

Print-ready A4 posters to display in break rooms, kitchens or noticeboards.

Print-ready flyers

Print-ready A4 flyers with more detailed information about the Worker Mental Health Support Line.

Support beyond the call — explore TELUS Health One

Alongside the Worker Mental Health Support Helpline, Victorian employees also get free access to TELUS Health One — a digital platform offering 24/7 tools, resources and clinical support to help you feel better, live healthier, and thrive at work.

TELUS Health One is free for eligible Victorian workers and available anytime via the mobile app or online.

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Proactive wellbeing tools 

  • Access hundreds of articles, videos, quizzes and toolkits — with new content every week

  • Personalised recommendations based on health goals and risk areas

CareNow programs

  • 35 self-guided CBT-based programs to support anxiety, depression, stress and more

  • Choose your ace with interactive activities, assessments, and videos

Clinical and integrated support

  • Chat or click-to-call to quickly and easily book an appointment with an accredited clinician

  • Referrals to in-person counselling or virtual care to suit your needs

Download the TELUS Health One app for extra support — at your fingertips

For helpful resources, wellbeing content and appointment access, download the app.

  • Scan the QR code to locate the app on the Apple App Store or Google Play Store
  • Download and open the app
  • Log in with the username vic and the password hello
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