Free and confidential 24/7 support for Victorian workers

Call the Worker Mental Health Support Helpline

1800 318 421
Available to Victorian employees at businesses with less than 200 staff.

 1800 318 421 

Running a small business? Get free posters, toolkits and resources for your workplace →

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Whatever is on your mind — we're here to help

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Anxiety and depression
Stress
Relationships
Family and children
Alcohol and addictions
Grief and loss
Violence and anger
Work-life balance
Conflict with others
Low confidence
Organisational change
Career issues
Low confidence
Bullying or harassment
Work crisis and trauma

Who can use this service?

This service is for any Victorian worker employed by a business with less than 200 staff.

We support people from all types of workplaces, including those in industries where work can be physically demanding, emotionally taxing, or mentally stressful, such as construction, healthcare, transport and logistics, and manufacturing.

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Need support? We’re only a phone call away.

We’re available 24/7 to help you book a free, confidential session with one of our qualified professionals.

Whether you're feeling overwhelmed, burnt out, or just need someone to talk to, we're here. No pressure, no judgement, just support when you need it.

Your questions answered

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Is this service really free?

Yes — the Worker Mental Health Support Helpline is fully funded and free for eligible Victorian workers employed by small to medium-sized businesses (less than 200 employees). There are no costs to you for calling the hotline or accessing support.

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Who provides the service?
The Worker Mental Health Support Helpline is delivered by TELUS Health. We're a global leader in employee wellbeing, offering confidential and expert mental health support.

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Will my employer know I used this?

No. All calls and interactions with the support service are 100% confidential. Your employer will not be notified if you use the service. Your privacy is our priority.

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What can I talk about when I call?

You can talk about anything affecting your wellbeing — whether it’s work-related stress, family pressure, money concerns, or something personal. You don’t need to have the “right words” — just start the conversation, and our professionals will guide you.

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How long does a call take?
It depends on what you need. Some people just want a quick check-in or reassurance. Others might stay on the line longer to talk through a situation. There’s no pressure, and you’re in control of how much you share.

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What if I need more than one session?

That's okay. You can access up to four free and confidential sessions through this service. If you need ongoing support beyond that, we’ll help connect you with a local provider to continue your care. Our goal is to make sure you’re supported every step of the way.

Employer Resources

Free resources to support your team's mental wellbeing

As a Victorian business owner, you now have access to professional mental health support for your workers - at no cost to you. Make it easy for your team to get help when they need it with these ready-to-use promotional materials.

Our downloadable posters and flyers help you raise awareness of the Worker Mental Health Support Helpline across your workplace, no design or customisation required. Simply download, print, and display.

Why promote this service with your team?
  • Support your team to access professional counselling in a timely way — Build resilience and manage stress before issues escalate
  • Support your people at zero cost - Fully funded for Victorian businesses with less than 200 employees
  • Build a healthier workplace culture - Show your team you value their wellbeing with access to free, confidential professional support
  • Easy to implement - No contracts, no admin burden. Just share the helpline number: 1800 318 421

Print-ready posters

A4 posters to display in break rooms, kitchens or noticeboards.

Print-ready flyers

A4 flyers with more detailed information about the Worker Mental Health Support Line - perfect for staff noticeboards, induction packs, or team meetings.

Industry Resource Packs

Everything you need in one download - tailored to your industry

Each pack includes program information, posters, flyers, email templates, signature banners, and step-by-step guidance for introducing the Worker Mental Health Support Helpline to your team.

Support beyond the call — explore TELUS Health One

Alongside the Worker Mental Health Support Helpline, Victorian employees also get free access to TELUS Health One — a digital platform offering 24/7 tools, resources and clinical support to help you feel better, live healthier, and thrive at work.

TELUS Health One is free for eligible Victorian workers and available anytime via the mobile app or online.

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Proactive wellbeing tools 

  • Access hundreds of articles, videos, quizzes and toolkits — with new content every week

  • Personalised recommendations based on health goals and risk areas

CareNow programs

  • 35 self-guided CBT-based programs to support anxiety, depression, stress and more

  • Choose your ace with interactive activities, assessments, and videos

Clinical and integrated support

  • Chat or click-to-call to quickly and easily book an appointment with an accredited clinician

  • Referrals to in-person counselling or virtual care to suit your needs

Download the TELUS Health One app for extra support — at your fingertips

For helpful resources, wellbeing content and appointment access, download the app.

  • Scan the QR code to locate the app on the Apple App Store or Google Play Store
  • Download and open the app
  • Log in with the username vic and the password hello
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