Helping to protect the psychological safety of retail workers.
87% of retail staff reported verbal abuse from customers in the past year, impacting employee wellbeing and attrition1.
Data highlights that tailored wellbeing solutions boost resilience, retention and productivity in the workforce.
1. ACS (Association of Convenience Stores), Crime Report, 2024
UK retailers need enhanced support amid surging critical incidents.
Stores face retail crime crisis as violence and shoplifting soar.
Key findings from the 2024 Retail Crime Report1:
- 5.6 million thefts against retail stores have been reported
- 76,000 violent incidents in the past year alone
- Only 42% of all retail crime being reported to the police by retailers
- 34% of incidents have been identified by retailers as hate-motivated
1. ACS (Association of Convenience Stores), Crime Report, 2024
Ensuring the highest quality of care, when it matters most.
The key to delivering clinical excellence at scale is a choice of clinically validated support delivery options encouraging uptake.
Choosing a low-cost EAP often means a drop in the quality of care, leaving problems unresolved and harming employee wellbeing. When employers prioritise cost savings over employee support, they end up facing long-term issues like lower productivity, increased absenteeism, and presenteeism.
Learn what to look for in a high-quality EAP.
TELUS Mental Health Index for the United Kingdom.
The Mental Health Index provides a measure of mental health, related work productivity, and the issues that make a difference to both. It is conducted in multiple geographies and is offered by TELUS Health free of charge.
As of September 2024, the mental health of workers in the United Kingdom has remained stable since January 2024,
with one-third still at high risk for mental health issues.
Creating and maintaining a culture of psychological safety at scale is no small feat. We're here to help.
Experience and data reveals that a true culture of trust, care and respect has to come from the top. By understanding the established frameworks and processes of our customers, we are able to complement and bolster their employee value proposition.
Last year alone, 85% of the callers who contacted our UK EAP helpline, commenced a course of counselling.
The TELUS Health ecosystem provides a diverse and integrated portfolio of services and solutions to match the unique requirements of a multigenerational, multinational and multicultural workforce. We work closely with our retail customers to create truly tailored solutions aligned to our customers’ unique in-store requirements.
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"At TELUS Health we acknowledge the importance of providing a tailored service for employees incorporating several clinical counselling pathways. Our highly skilled network of counsellors have expertise in several counselling modalities as well as having personal specialism. This enables us to tailor the right solution to match the employee’s specific needs."
Jim Dickson, Clinical Manager, TELUS Health
UK Board Member, Employee Assistance Professionals Association
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Learn more about TELUS Health solutions, book a demo, or speak to one of our experts.
