TELUS Health First Access
Support for employees and organizations when they need it most.
Provides organizations – with or without an Employee Assistance Program (EAP) – the ability to tailor immediate and confidential support on an as-needed, fee-for-service basis.
First Access consultations are available 7 days a week for organizations of any size, in any industry, and for both US and global locations.
TELUS Health First Access
Support for employees and organizations when they need it most.
Provides organizations – with or without an Employee Assistance Program (EAP) – the ability to tailor immediate and confidential support on an as-needed, fee-for-service basis.
First Access consultations are available 7 days a week for organizations of any size, in any industry, and for both US and global locations.
When should I use First Access?
TELUS Health First Access supports organizations seeking on-demand EAP services on a fee-for-service basis. If you would like to explore a solution outside the parameters of an existing EAP contract, we can help.
What services are available?
Turnkey professional counseling for your employees
24/7 confidential counseling support for your employees and their families. Matched with dedicated and experienced counselors for any personal or work-related issues, such as:
- Stress
- Grief
- Relationship issues
Timely critical incident response
A traumatic event can impact your entire workplace and interfere with your employees' ability to function normally. Traumatic events include, but are not limited to:
- Natural disasters & catastrophic events
- Downsizing & reorganization
- Accidents, death & suicide
Dedicated counselor services for your organization
Providing counseling services directly to your employees, whether onsite or virtually, demonstrates the importance your organization places on mental health.
Short-term dedicated counselor solutions are optimal for special initiatives focused on emphasizing the value of mental wellness. Services may range from a single day to six months.
Why TELUS Health First Access?
- High touch service: Immediate consultation to assess your organization’s needs in urgent or unique situations
- Tailored approach: Recommended plan of action designed to fit your organizational goals and culture
- Flexible EAP solutions: EAP services on an as-needed, fee-for-service basis, with or without a contract
- Global access: Ad-hoc services for team members worldwide
Why TELUS Health First Access?
- High touch service: Immediate consultation to assess your organization’s needs in urgent or unique situations
- Tailored approach: Recommended plan of action designed to fit your organizational goals and culture
- Flexible EAP solutions: EAP services on an as-needed, fee-for-service basis, with or without a contract
- Global access: Ad-hoc services for team members worldwide
Let us help
Simply reach out to our First Access team to schedule an Immediate Support Consultation. Our experts will work with you to assess the situation, develop a course of action and deliver professional services as needed.
The goal of TELUS Health First Access is to help create a safety net for your organization by offering the services you need, precisely when you need them.
If you have a clinical emergency and need to speak with a counselor immediately, please call your EAP number or our Care Access Center at 1-800-272-2727.