Bob has over 25 years of experience in the delivery and management of operations, client relationship and transformation teams. He has extensive international experience as a global leader in the employee benefits and financial services administration business.

Experience and responsibilities include management of benefit administration services, product implementation, operations and process improvement organizations. Bob is a leader of change and driver of initiatives to improve profitability, quality and customer satisfaction. He has a proven track record of cost control and implementation of operational efficiencies through process transformation, product development, and system reengineering with global operations, client service, and IT teams.

As Client Relationship Leader at TELUS Health, Jesse has over 30 years of experience in benefits administration, leading large teams and projects, and managing client relationships. He is responsible for ensuring client satisfaction across all services for his clients. He achieves this by serving as an advocate for his clients within the TELUS Health organization; owning the governance process from the onset of the implementation to the ongoing relationship; integrating projects strategically for clients with large complex programs over multiple lines of business; and facilitating proactive communications among team members. He assists his clients with strategic planning, benchmarking plan objectives, identification and management of risk, and coordination of service and performance reviews.