Life isn’t always straightforward. Sometimes challenges, big or small, can affect our wellbeing, relationships or performance at work. That’s where your assistance program comes in.
Your assistance program (often called an Employee Assistance Program, or EAP) is a confidential service, available at no cost to you, that provides support for everyday life as well as during more difficult times.
It’s designed to be simple, accessible, and always there when you need it.
Life brings all kinds of challenges, big and small. Your program can support you with things like:
Emotional wellbeing: stress, anxiety, low mood, burnout, grief, or coping with change
Relationships and family life: parenting, childcare, elder care, separation, or adoption
Work and career: workplace stress, conflict, adjusting to change, or finding better balance
Practical matters: money management, budgeting or debt worries
Health and safety: living well with health conditions, recovery after illness or injury, or dealing with substance use (your own or someone else’s)
The program is designed for prevention and early support — so you don’t have to wait until something feels “serious” before reaching out.
You can reach your assistance program anytime, in the way that works best for you:
Phone (24/7)
Secure app
Online portal
Live chat or video sessions
If you don’t have the details handy, check your organisation’s internal website or ask your HR team for the program link or number.
Your use of the assistance program is completely confidential. Your employer will never know that you’ve accessed it, unless you choose to share that information. The only exception is if a professional is legally required to act to keep you or others safe.
While many people use the program for short-term concerns, TELUS Health’s approach goes further. You’ll have access to digital resources, wellbeing tools, and ongoing support options that help you maintain balance and resilience every day.
Whether you’re managing stress, navigating change, or simply want guidance before a small concern grows bigger, your assistance program is here for you — anytime, anywhere.