Five tips for effective communication in a culturally diverse workplace

At its core, valuing cultural diversity is about respecting and appreciating people’s differences and understanding that everyone is unique.

Communicating in a diverse workplace also requires respect and appreciation for your audience. It involves crafting your message in a way that’s sensitive to difference, is accessible, and promotes the inclusion of diverse voices.

Five ways to communicate better in today’s diverse workplace

1. Use clear language. Striving for clarity applies to any form of communication, but is especially important if members of your audience are less familiar with the language you’re communicating in. Avoid jargon, slang terms, euphemisms, and colloquial expressions. For example, you could say, “That sales report was fantastic!” Instead of, “That sales report was a slam dunk!”
2. Understand differences in body language. You may be surprised to learn that non-verbal communication can vary across different cultures. For instance, in some countries, people do not greet each other by shaking hands, and in some cultures, it is disrespectful to engage in direct eye contact. Some cultures also have different comfort levels when it comes to personal space and touching. When in doubt, maintain and respect personal space and avoid touching others without consent.
3. Be aware of bias and the potential for stereotyping. It’s possible to carry assumptions and biases even if you’re not aware of them. Make a habit of critically reflecting on any beliefs you have that may be the result of stereotypes or are ill-informed. Consider whether a value or belief that you take to be universal is instead culturally specific. Treat each person in your workplace as an individual rather than assuming they share the same perspective as everyone within a cultural group.
4. Practise reflective listening or paraphrasing. When in conversation, paraphrasing or repeating the message back is a good habit to get into. This will help clarify meaning and eliminate issues that may surface as a result of misunderstanding. The same is true for written communication—paraphrase to clarify any doubts you may have.
5. Be open and inclusive of other cultures. Although it is natural to gravitate towards others who share your preferences and traditions, getting to know your fellow colleagues from culturally diverse backgrounds can help build relations and open up your world to new experiences. If your colleagues have recently immigrated, be sensitive to the fact that they may be experiencing challenges with integrating and feeling included, such as dealing with a different language, new customs, and a new way of life.

Communicating effectively in a culturally diverse environment requires thoughtfulness, tact, and sensitivity which are valuable life skills. Find out more about communicating effectively in a diverse workplace through your organisation’s assistance program.